Refund Policy

Request a refund within 12 hours of your initial subscription purchase, with credit usage below 10% of your plan’s monthly allowance for the current usage period. Eligible monthly and annual purchases receive a full refund of the initial subscription payment. This window does not restart on renewal, upgrade or another later payment.

The 12-hour window and usage threshold do not override statutory rights. For example, eligible EU distance-service contracts generally have a 14-day withdrawal period, subject to legal exceptions. Starting to use Syaxis does not by itself waive those rights. Contact us about withdrawal, duplicate or incorrect charges, or a service that was not supplied as required; we assess these separately from the voluntary offer.

Cancel in account billing before your next renewal. Cancellation normally takes effect at the end of your paid term and does not itself request a refund. Account deletion has a separate grace period; cancel your subscription directly if you want to prevent an upcoming renewal.

Email hello@syaxis.ai with your account email and payment date or receipt reference. Do not send full card details. We will review eligibility or the legal basis for your request and confirm the decision by email.

Approved refunds are sent to the original payment method. After issuance, allow approximately 2–5 business days for the refund to appear; your bank or payment provider may take longer. This estimate does not extend any applicable legal deadline. Contact us at hello@syaxis.ai for help.